:root{--bg:#f5f6f8;--panel:#fff;--line:#e3e6ea;--text:#1f2328;--muted:#6b7280;--brand:#2c323d;--accent:#2f6fb0;--accent-2:#245a91;--ok:#2e8b57;--warn:#b7791f;--bad:#c0392b}
[hidden]{display:none!important}
*{box-sizing:border-box}
body{margin:0;font:14px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;color:var(--text);background:var(--bg)}
a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}
h1{font-size:22px;margin:0 0 16px}h3{margin:0 0 10px;font-size:16px}h4{margin:0 0 8px;font-size:14px}
.muted{color:var(--muted)}.small{font-size:12px}.r{text-align:right}
input,select,textarea{font:inherit;border:1px solid #cfd4da;border-radius:6px;padding:7px 9px;background:#fff;color:var(--text);max-width:100%}
textarea{width:100%}
input:focus,select:focus,textarea:focus{outline:2px solid #bcd6f0;border-color:var(--accent)}
.mono{font-family:ui-monospace,Menlo,monospace;font-size:12px}
code,pre.code{font-family:ui-monospace,Menlo,monospace;font-size:12px;background:#f1f3f5;padding:1px 5px;border-radius:4px}
pre.code{padding:10px;overflow:auto}
.btn{display:inline-block;border:1px solid #cfd4da;background:#fff;color:var(--text);padding:7px 14px;border-radius:6px;cursor:pointer;font:inherit;font-weight:500;white-space:nowrap}
.btn:hover{background:#f3f4f6;text-decoration:none}
.btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}.btn.primary:hover{background:var(--accent-2)}
.btn.sm{padding:4px 10px;font-size:13px}
button.link{background:none;border:0;padding:0;color:var(--accent);cursor:pointer;font:inherit}
.danger,button.link.danger{color:var(--bad)}
.spacer{flex:1}
.shell{display:flex;min-height:100vh}
.side{width:230px;flex-shrink:0;background:var(--brand);color:#cfd3da;padding:16px 12px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;overflow:auto}
.side a{color:#cfd3da}
.side .logo{font-weight:700;color:#fff;font-size:16px;padding:4px 8px 14px}
.side .logo span{font-weight:400;opacity:.7}
.btn-new{background:var(--accent);border-color:var(--accent);color:#fff!important;text-align:center;margin-bottom:12px}
.side-h{text-transform:uppercase;font-size:11px;letter-spacing:.06em;opacity:.6;margin:14px 8px 4px}
.side nav a{display:flex;justify-content:space-between;padding:6px 8px;border-radius:6px}
.side nav a:hover{background:rgba(255,255,255,.08);text-decoration:none}
.side nav a.on{background:rgba(255,255,255,.15);color:#fff}
.side nav a b{font-weight:600;background:rgba(255,255,255,.15);border-radius:10px;padding:0 7px;font-size:12px}
.side .me{margin-top:auto;padding:12px 8px 0;border-top:1px solid rgba(255,255,255,.1);display:flex;align-items:center;gap:8px;flex-wrap:wrap;font-size:13px}
.side .me img{width:26px;height:26px;border-radius:50%}
.side .me button.link{color:#9aa3ad;font-size:12px}
.main{flex:1;min-width:0;padding:20px 28px 60px}
@media (max-width:800px){.shell{flex-direction:column}.side{width:100%;height:auto;position:static}.main{padding:16px}}
.flash{padding:10px 14px;border-radius:6px;margin-bottom:16px}
.flash-success{background:#e6f4ea;border:1px solid #b7dfc3}.flash-error{background:#fdecea;border:1px solid #f5c2bd}
.card{background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:16px;margin-bottom:16px}
.stack{display:flex;flex-direction:column;gap:10px}.stack label{display:flex;flex-direction:column;gap:4px;font-weight:500}
.stack.wide{max-width:900px}
label.check{flex-direction:row!important;align-items:center;gap:8px;font-weight:400}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.row-form{display:flex;flex-wrap:wrap;gap:6px;align-items:center}
.row-form .xs{width:64px}.row-form .sm{width:170px}.row-form .strong{font-weight:600;width:260px}.row-form .full{flex-basis:100%}
.pill{display:inline-block;padding:1px 8px;border-radius:10px;font-size:11px;font-weight:600;text-transform:capitalize;background:#eee;color:#555}
.pill-active{background:#e3f0fb;color:#1f5f99}.pill-pending{background:#fff3d6;color:#8a5a00}.pill-closed{background:#e6f4ea;color:#256b3c}.pill-spam{background:#fdecea;color:#a12a1e}.pill-warn{background:#fdecea;color:#a12a1e}
.tag{display:inline-block;font-size:11px;background:#eef1f5;color:#4b5563;border-radius:4px;padding:0 6px;margin-left:4px}
.list-head{display:flex;align-items:center;gap:16px;margin-bottom:10px}
.list-head h1{margin:0}
.list-head .search{margin-left:auto;flex:0 1 420px}.list-head .search input{width:100%}
.bulk-bar{display:flex;gap:6px;align-items:center;padding:6px 10px;background:var(--panel);border:1px solid var(--line);border-bottom:0;border-radius:8px 8px 0 0}
table.convs,table.plain{width:100%;border-collapse:collapse;background:var(--panel);border:1px solid var(--line)}
table.convs td,table.plain td,table.plain th{padding:9px 10px;border-bottom:1px solid #eef0f2;vertical-align:top}
table.plain th{text-align:left;font-size:12px;color:var(--muted);font-weight:600}
table.convs tr[data-href]{cursor:pointer}
table.convs tr:hover td{background:#f8fafc}
table.convs td.who{width:200px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:200px}
table.convs td.subj{max-width:0;width:100%}
table.convs td.subj a{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--text)}
table.convs td.subj a:hover{text-decoration:none}
table.convs td.asg,table.convs td.num,table.convs td.when{white-space:nowrap}
table.convs tr.status-active td.who strong{color:#000}
table.convs .cnt{font-size:11px;color:var(--muted)}
td.chk,label.chk{width:28px}
.empty{text-align:center;padding:40px!important;color:var(--muted)}
.pager{display:flex;gap:8px;justify-content:flex-end;margin-top:10px}
.conv-layout{display:flex;gap:20px;align-items:flex-start}
.conv-main{flex:1;min-width:0}
.conv-side{width:290px;flex-shrink:0;position:sticky;top:20px}
@media (max-width:1100px){.conv-layout{flex-direction:column}.conv-side{width:100%;position:static}}
.conv-head{display:flex;align-items:center;gap:10px;margin-bottom:10px}
.conv-head .subject-form{flex:1}
.conv-head .subject{width:100%;font-size:20px;font-weight:600;border-color:transparent;background:transparent;padding:4px 6px}
.conv-head .subject:hover{border-color:#cfd4da}
.conv-controls{display:flex;gap:12px;flex-wrap:wrap;align-items:flex-end;margin-bottom:14px}
.conv-controls label{display:flex;flex-direction:column;font-size:12px;color:var(--muted);gap:2px}
.conv-controls label.grow{flex:1;min-width:200px}.conv-controls label.grow input{width:100%}
.composer{background:var(--panel);border:1px solid var(--line);border-radius:8px;margin-bottom:18px}
.composer.note-mode{background:#fffbea;border-color:#f1e2a4}
.composer-tabs{display:flex;border-bottom:1px solid var(--line)}
.composer-tabs button{background:none;border:0;padding:9px 16px;cursor:pointer;font:inherit;color:var(--muted);border-bottom:2px solid transparent}
.composer-tabs button.on{color:var(--text);border-bottom-color:var(--accent);font-weight:600}
.composer form{padding:10px}
.composer .addr{font-size:13px;margin-bottom:8px;display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.composer .ccbcc{display:flex;gap:6px;width:100%}.composer .ccbcc input{flex:1}
.composer-foot{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-top:8px}
.threads{display:flex;flex-direction:column;gap:12px}
.thread{background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:14px 16px}
.thread header{display:flex;gap:6px;align-items:center;flex-wrap:wrap;margin-bottom:8px;font-size:13px}
.thread header time{margin-left:auto;color:var(--muted);font-size:12px}
.thread .av{width:22px;height:22px;border-radius:50%}
.thread-customer{border-left:3px solid #8fb8de}
.thread-reply{border-left:3px solid var(--ok)}
.thread-note{background:#fffbea;border-color:#f1e2a4;border-left:3px solid #e0b93a}
.thread .body{overflow-wrap:anywhere;overflow-x:auto}
.thread .body img{max-width:100%;height:auto}
.thread .body blockquote{margin:6px 0;padding-left:10px;border-left:3px solid #ddd;color:#555}
.quote-toggle{display:inline-block;background:#eef1f5;border:0;border-radius:4px;padding:0 8px;cursor:pointer;font-size:12px;margin:4px 0;color:#555}
.atts{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px;font-size:13px}
.atts a{background:#f3f5f7;padding:4px 10px;border-radius:6px}
.event{text-align:center;font-size:12px;color:var(--muted)}
.event time{margin-left:6px}
.hist{list-style:none;padding:0;margin:0}.hist li{padding:4px 0;border-bottom:1px solid #f0f0f0;font-size:13px}
.note-text{white-space:pre-wrap;background:#fffbea;padding:6px 8px;border-radius:6px;font-size:13px}
.filters{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:12px}
.filters input[type=search]{flex:1;min-width:200px}
.article-bar{display:flex;gap:8px;align-items:center;margin-bottom:12px;position:sticky;top:0;background:var(--bg);padding:8px 0;z-index:20}
.article-grid{display:flex;gap:20px;align-items:flex-start}
.article-main{flex:1;min-width:0}
.article-side{width:300px;flex-shrink:0}
.article-side label{display:flex;flex-direction:column;gap:4px;font-weight:500;margin-bottom:10px}
.article-side select,.article-side input:not([type=checkbox]){width:100%}
.cat-group{max-height:260px;overflow:auto;border:1px solid var(--line);border-radius:6px;padding:6px 10px;margin-bottom:12px}
.cat-group label.check{margin:3px 0;font-weight:400}
@media (max-width:1000px){.article-grid{flex-direction:column}.article-side{width:100%}}
.title-input{width:100%;font-size:24px;font-weight:600;padding:10px 12px;margin-bottom:10px}
.revs{list-style:none;padding:0;margin:0}.revs li{display:flex;justify-content:space-between;gap:8px;padding:3px 0}
.struct table.cats{border:0;margin-top:10px}.struct table.cats td{padding:4px 0 4px 24px;border-bottom:1px solid #f3f3f3}
.sortable{list-style:none;padding:0;margin:0;max-width:700px}
.sortable li{background:#fff;border:1px solid var(--line);border-radius:6px;padding:8px 12px;margin-bottom:6px;cursor:grab}
.sortable li.dragging{opacity:.4}
.two-col{display:grid;grid-template-columns:260px 1fr;gap:20px}
.plain-list{list-style:none;padding:0;margin:0;background:#fff;border:1px solid var(--line);border-radius:8px}
.plain-list li{padding:8px 12px;border-bottom:1px solid #f0f0f0;display:flex;justify-content:space-between}
.plain-list li.on{background:#eef4fb}
form.inline{display:inline}
.status-list{list-style:none;padding:0;margin:0}.status-list li{padding:3px 0}
.back{color:var(--muted);font-size:13px}
.login-page{display:flex;align-items:center;justify-content:center;min-height:100vh}
.login-card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:0 32px 28px;width:380px;text-align:center;overflow:hidden}
.login-logo{margin:0 -32px 20px;padding:14px}
.login-logo img{max-height:50px}
.login-card .g_id_signin{display:flex;justify-content:center;margin:18px 0}
.jodit-container{border-radius:6px}